How to Reactivate Your Deactivated Account Access

If your access has been deactivated, you can request reactivation by following these steps:

1. Identify Your Account Information:

   • Ensure you have your full name, the email address/phone number associated with your account and dealership name you prior worked in.

2. Submit a Reactivation Request:

   • Contact technical support or your performance manager through the appropriate channel (email, support ticket) and provide the following information:
     • Your full name
     • Your email address/phone number
     • Dealership you used to work for/Your employee used to work for
     • Approval of GM

3. Await Confirmation:

   • You will be notified of your reactivation status within 1 to 5 business hours.

You can submit the ticket by following this link.
Alternatively you can also reach us at support@matador.ai