How To: Reactivate Your Deactivated Account Access
Matador does not delete users. When someone leaves a dealership their profile is deactivated rather than removed, so the account still exists and can be switched back on.
If you have access to the store they came from
You can do this yourself, and it starts with three questions to the person.
1. Have you used Matador before, at another dealership? If yes, ask which one. You need the store name to know where to look.
2. What name did you go by there? Bob Smith and Robert Smith are two different records. Search for the wrong one and you will conclude the profile does not exist.
3. What is your new work email and cell number? You will need both in a moment.
Then:
- Switch to the store they named, open Settings > Users & Permissions, and change the list to Inactive.
- Find their profile and open it.
- Replace the old email address and cell number with the new ones.
- Under Role and Access, change the store to yours and save.
- Switch to your store and set User Status back to active.
They will be messaged a link to set a new password.
If you do not have access to that store
You will not be able to see the profile, so send it to us instead. We can search across organizations.
What to include
- The person's full name, as it was used at the previous dealership if you know it
- Their previous work email address
- Their cell phone number
- The dealership they are joining, and the role they need
- Approval from your General Manager
Where to send it
- Submit a ticket, or email support@matador.ai
Access requests are treated as high priority. You should have confirmation within 1 to 5 business hours.
If the person never left your dealership
If someone's own account at your store has been switched off, an Admin or Manager at your dealership can turn it back on directly: Settings > Users & Permissions, switch the list to Inactive, open the profile, and set User Status to active.