Matador March Release
Big improvements are coming to the Matador platform. Here’s a preview of what your team can expect in the upcoming release.
Work the way you want. Matador now supports Light Mode, Dark Mode, and System Mode, letting you choose the interface that fits your workspace and reduces eye strain during long days.
You’ll now see CRM customer statuses directly inside conversations.
Whether a customer is Sold, Lost, Contacted, or Active, your team can instantly understand where the customer stands — without switching between systems.
More context. Better conversations. Faster decisions.
Customers change their minds — now your team can keep up.
You can now manually add or update a customer’s Vehicle of Interest directly inside their profile, keeping conversations aligned with what the customer is actually shopping for.
Support Agents and Managers can now create and manage their own personal message templates.
Save your most effective responses, streamline communication, and move faster during conversations.
Starting a conversation just got more powerful.
You can now send attachments in the very first message, whether you're reaching out via SMS or email. Share vehicle details, photos, or documents right away to give customers the information they need from the start.
We’ve added a New Message button directly inside the Matador browser extension, making it easier than ever to start conversations without leaving your workflow.
We’ve refined how Superhuman introduces itself when interacting with customers.
The AI now acts more clearly as a helpful assistant to your team, creating smoother transitions between AI conversations and human follow-up.
These updates are part of our continued mission to help dealerships respond faster, stay organized, and create better customer experiences.
More improvements are always on the way.