The new update is here, and it’s packed with cool updates to make your life easier.
What’s Hot 🔥
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The Help Desk Just Got Better
- We’ve added Live Chat, Flows, Performance Review Booking, and Announcements to make things smoother and more fun to use.
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My Messages, Front and Center
- The My Messages folder is now the default for support agents—no more extra clicks to find what you need!
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Smarter Notifications
- Now you’ll get more detailed notifications with tags and previews of unread messages. No more guessing!
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Review Invites Your Way
- You can now choose between a 5-star or 10-score NPS system and even customize when users get nudged to leave a review.
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Matador Connect Tweaks
- Customize your question placement, hide message fields until users pick a location, and turn questions into clickable links!
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Multiple Google Analytics? No Problem!
- Add multiple GA4 IDs for a single location. Yes, you read that right—manage all your analytics in one go!
Little Fixes, Big Impact 🛠️
- Follow Up Toggles: AI Follow Ups now show up only when they’re relevant—fewer distractions!
- Broadcast Scheduling: You can now schedule broadcasts later in the day, and messages send faster with less delay. Boom!
- Duplicate Touchpoints Fixed: No more annoying duplicates messing with your sequences.
- Better Email & Phone Handling: Clearer error messages for invalid numbers and improved validation for phone entries. Bye-bye fake phone numbers!
Our latest release is here to save you time and make things run smoother. Dive in and explore the new features, and if you’ve got questions, hit us up. Enjoy!