The Basics
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      Configuring Superhuman AI

      Superhuman AI helps you communicate with your customers auto-magically with unparalleled customization in AI-powered conversations.

      Step 1: Accessing Superhuman AI Settings

      1. Log into your Matador AI dashboard.
      2. Navigate to the 'Organization' tab.
      3. Click on 'Edit Organization' and select the 'Superhuman' section.

      Step 2: Configuring Superhuman AI Settings
      Within the Superhuman AI settings page, you can customize various aspects of the AI’s operation:

      • Response Time: Adjust how quickly Superhuman AI responds to customer queries.
      • Activation Channels: Choose which communication channels (e.g., email, chat, SMS) you want Superhuman AI to be active on.
      • Agent Name: Assign a name to the AI agent to personalize the customer interaction experience.
      • Inventory Integration: Decide whether to integrate your inventory data with Superhuman AI for more informed responses.
      • Tagging: Set preferences for when and how Superhuman AI should tag internal staff or yourself during conversations.
      • Customizing Intents: For each type of customer intent (e.g., sales, service requests), provide specific instructions on how you want AI responses crafted, including the ability to tag users for particular issues or questions.
      • General Instructions: Offer overarching guidelines that apply to all types of interactions.
      • Instructions for Human Oversight: Provide directions for the human supervisors who oversee AI responses, ensuring they align with dealership policies and quality standards.
      • Promotions: Input details about current promotions to be highlighted in AI communications.

       

      Step 3: Applying Your Settings
      After configuring these settings, make sure to save your changes. This ensures that all modifications are applied and that Superhuman AI operates according to your specific requirements.

       

      Best Practices for Configuring Superhuman AI

      • Detail-Oriented: Provide detailed and clear instructions to ensure that AI interactions meet your expectations.
      • Continuous Updates: Regularly update your settings and instructions to adapt to changing business strategies and market conditions.
      • Feedback Utilization: Incorporate feedback from customers and staff to fine-tune AI operations and enhance communication effectiveness.