Our platform offers advanced features to handle opt-ins and opt-outs effectively, ensuring your dealership adheres to communication regulations seamlessly.
Manual Opt-in Settings:
With Matador AI, you can tailor how you request opt-in consents from your customers across different channels and touchpoints. This flexibility allows you to ask for permission only when necessary. If a customer has already given consent on one platform, there's no need to request it again, streamlining the communication process while respecting customer preferences. Furthermore, our system enhances user experience by recognizing affirmative responses beyond the standard "yes." Expressions like "sure" or "yeah" are also accepted, reflecting our commitment to understanding and adapting to customer interactions.
Automatic Opt-out:
Customer autonomy is a priority at Matador AI. When a customer expresses a desire to stop receiving texts or requests to be opted out, our system immediately honors this request, automatically ceasing further messages. This automatic opt-out process not only ensures compliance but also respects the customer's communication preferences. Dealerships have the option to review and revert this decision if necessary, providing flexibility while maintaining customer trust.