--- title: Notifications in Matador AI description: Stay in the loop with SMS, Email, and Push Notifications in Matador AI. --- [Skip to content](https://help.matador.ai/notifications-in-matador-ai#main-content) [Submit a Ticket](https://help.matador.ai/kb-tickets/new?hsLang=en) [![Frame 2147235144](https://help.matador.ai/hs-fs/hubfs/Frame%202147235144.png?width=200&height=46&name=Frame%202147235144.png)](https://app.matador.ai?hsLang=en) Open main navigation Close main navigation - [Submit a Ticket](https://help.matador.ai/kb-tickets/new) - [Go to Matador.ai](https://matador.ai/) [Go to Matador.ai](https://matador.ai/?hsLang=en) Hey! How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.matador.ai/?hsLang=en) 2. [The Basics](https://help.matador.ai/the-basics?hsLang=en) # Notifications in Matador AI ## Stay in the loop with SMS, Email, and Push Notifications in Matador AI.   --- **Notification Channels** 1. **SMS Notifications**: Receive updates directly to your mobile phone via SMS. This is useful for urgent alerts that you need to access quickly, even on the go. 2. **Email Notifications**: Get notifications delivered to your email. Ideal for non-urgent notifications that can be archived and reviewed at your convenience. 3. **Push Notifications**: Available only if you have the Matador mobile app installed on your device, push notifications provide real-time alerts about activities within the app. [Download the mobile app](https://www.matador.ai/mobile-app/) --- **Types of Notifications** Matador AI offers various specific types of notifications to help you stay on top of your interactions and responsibilities: 1. **Unread Notifications**: If a conversation remains unread for a predefined period, you will receive a notification. This time frame can be customized in your profile settings, allowing you to manage the urgency of different conversations. 2. **Unassigned Conversations**: Receive alerts when a conversation is not assigned to any team member within a set period, which you can customize in your settings. This ensures that all customer interactions are promptly attended to. 3. **Assigned to a Conversation**: You will be notified whenever you are assigned to a conversation. This helps in ensuring that you are aware of your responsibilities and can respond in a timely manner. 4. **Tagged in a Conversation**: If you are tagged in a conversation by a colleague or Superhuman AI, you will receive an alert. This feature is particularly useful for sales to service handoffs where interactions from various team members are crucial. 5. **Payment Notifications**: Receive notifications regarding completed payments through Matador. 6. **Reminder Due:** A reminder you set on a conversation has come due. Useful if you work follow-ups off reminders rather than off your inbox. 7. **Integration disconnected:** One of your connected systems, such as your CRM, has lost its connection to Matador. Worth leaving on, since a disconnected integration stops data flowing both ways until someone reconnects it. 8. **Review Invite Detractors:** An alert when a customer who was sent a review invite responds unhappily, so you can reach out before the review goes public. 9. **Opt-Out Notifications:** An alert when a customer opts out of receiving messages from you. 10. **Subscribe to Reports:** Periodic performance emails rather than alerts about a single conversation. There are three to choose from and you can switch them on and off independently:- Daily digest of critical conversations- Weekly report email- Daily digest emailMost of the "please stop emailing me" requests we get are about these three, and they are the ones to switch off first. **💤 Do not disturb during non-working hours:** Silences your notifications outside your working hours, which come from your store's business hours, rather than switching them off altogether. You can only switch this on if you have at least one notification turned on, since otherwise there is nothing to silence. **🔊 Conversation sounds:** In-app sounds for activity in Matador. You can set the volume and use a different sound for being tagged, for incoming messages and for outbound messages. --- #### WHERE MATADOR NOTIFICATIONS COME FROM: Worth saving these, and worth passing to your IT team if alerts are being filtered. Text messages are sent from a fixed Matador number, ***not from your store's number***: \- United States: +1 253 364 1647 \- Canada: +1 782 400 0638 \- Australia: your own organization's number. Emails are sent from noreply@matador.ai and show as Matador in your inbox. If notification texts are landing as unknown or spam, saving the relevant number to your contacts usually fixes it. If notification emails are not arriving, ask IT to allow noreply@matador.ai. --- #### WHEN NOTIFICATIONS ARE NOT ARRIVING: ##### Work through these in order: 1\. Check the channel. If you expect a text, confirm there is a cell number on your profile. If you expect an email, confirm there is an email address, since the email option stays greyed out without one. 2\. Check the sender is not being blocked. Texts come from the Matador number listed above, and emails from noreply@matador.ai. Check your spam or junk folder, and your blocked contacts. 3\. Check the organization. If you work across stores, confirm the right ones are selected at the top of your notification settings. 4\. Check the waiting period. Unread and Unassigned alerts only fire once a conversation has sat for the number of minutes set against them, so a short wait is normal. 5\. Check Do not disturb. If it is on, notifications are silenced outside your working hours. 6\. For push notifications, confirm the latest version of Matador app is installed and that your phone is allowing notifications from it. If none of that explains it, contact support with your name, the notification you expected, the customer or conversation it related to, and roughly when it should have arrived. - [The Basics](https://help.matador.ai/the-basics?hsLang=en) - [Using Matador](https://help.matador.ai/using-matador?hsLang=en) - [Compliance](https://help.matador.ai/compliance?hsLang=en) - [Broadcast](https://help.matador.ai/broadcast?hsLang=en#main-content) - [Holiday Broadcasts](https://help.matador.ai/broadcast?hsLang=en#holiday-broadcasts) - [Customer Nurture](https://help.matador.ai/customer-nurture?hsLang=en) - [Integrations](https://help.matador.ai/integrations?hsLang=en) - [FAQ](https://help.matador.ai/faq?hsLang=en) - [Matador Updates](https://help.matador.ai/matador-updates?hsLang=en) [![Frame 2147235144-1](https://help.matador.ai/hs-fs/hubfs/Frame%202147235144-1.png?width=200&height=46&name=Frame%202147235144-1.png "Frame 2147235144-1")](https://matador.ai?hsLang=en) support@matador.ai Copyright © 2025, Matador.ai